Delivery & Returns information

At slimshotsandnasals, we aim to make your shopping experience as smooth as possible. Below, you'll find everything you need to know about how we handle delivery, collection, and returns for our alt beauty products.

Frequently asked questions

Here are answers to the most common questions about our delivery and returns policies. If you can't find what you're looking for, please don't hesitate to contact us.

How do you send out orders, and what are the typical delivery times and costs for customers in the UK?
Orders are processed within 48 hours and dispatched using a 3-5 day courier service across the UK.

For customers who want to pick up their online orders, what do they need to know about collecting from your Wishaw shop?
Collection orders can email us at [[email]] to confirm a suitable time for pick-up from our Wishaw shop.

What is your policy if a customer wants to return a beauty product they have bought from you?
Due to the nature of beauty products, items cannot be refunded or returned without special exception. Please contact us to discuss your specific situation.

What should customers do if their order arrives damaged or if they receive the wrong item?
If your order arrives damaged or if you receive the wrong item, please email us immediately at [[email]] with details and photos so we can assist you.

Need more assistance?

If your questions haven't been fully answered, our customer service team is ready to help. We are dedicated to ensuring you have a positive experience with slimshotsandnasals.